Online portal to let Melissa residents monitor water use

staff reports
Residents can view their water consumption on an hour-by-hour basis. Based on that usage, the system will also calculate a projected bill.

The City of Melissa has unveiled a new online utility billing portal that gives residents the ability to monitor how much water they are using as well as the costs they are incurring. Residents may sign up for free at municipalonlinepayments.com/melissatx. Those who already have an account established can access the portal by signing in and following the prompts. 

“The portal is a great way for residents to keep tabs on their water use on a daily basis,” Melissa Customer Relations Director Chris Thatcher says. “When residents begin to realize exactly when, how, and where their water is being used, they can make better decisions on their water use habits. Making even small changes in how they use water can have an impact on their water bill.”  

Residents can view their water consumption on an hour-by-hour basis. Based on that usage, the system will also calculate a projected bill. 

“That kind of information can be critically important for several reasons,” Thatcher says. “Customers can look into that window and become more aware of their consumption habits and make the appropriate changes to these behaviors. That leads to a greater level of control over their overall utility costs. Household budgets can then be more predictable. Using the information provided by the portal can help residents plan better and likely save some money.”  

Customers can also have the portal send them message alerts on consumption targets they have set. When they reach their targeted level, a text or email will be sent to give them the option of re-evaluating their usage rate. Once a history is established, the system will be able to review their usage and costs from previous months as we as compare the same month in previous years. 

“There is not a good reason not to use this handy portal,” Thatcher says. “Knowing how much water is flowing through the meter can make it easier to make adjustments, change water habits, and predict water costs. The added bonus of having the system alert customers at specific use thresholds makes the portal a must-have.”