A change in utility billing providers has become necessary as Melissa’s current vendor, FATHOM, has abruptly and unexpectedly notified the city it is going out of business.
The city of Melissa has contracted with that company since 2015 and had signed a long-term agreement for a number of services, including generation and distribution of utility bills, utility service payment collection, and other billing and accounting services related to utility services.
“While we were caught unaware of their decision to close their business, there will be no change to the way utility customers interact with them for the time being,” City Manager Jason Little said.
The demise of the company will have no effect on utility billing cycles, payment processes, or any other aspect of the utility services provided by Melissa. Arrangements for the uninterrupted continuation of the services provided by FATHOM are in the process of being secured, ensuring that any effects of the company’s closure will be seamlessly transparent to the end user. Melissa sits on 21 square miles, is home to over 14,000 people, and is easily accessible by way of three intersecting highways.
“The City’s overriding goal is for customers to see no appreciable difference to how utility billing operates,” Little said. “In the meantime, we will be evaluating our options going forward.”
Updates on the transition process to a new provider, once begun, will be communicated with customers regularly via the city’s website www.cityofmelissa.com, the weekly Melissa Minute newsletter, and other available communication channels.
In the interim, customers should continue making their utility payments in exactly the same manner until notified otherwise.